Associate Deskside Support Engineer
Core
Provide first and second-line IT support to employees, managing hardware, software, and networking issues while supporting a modern workplace environment.
Role type
Associate Deskside Support Engineer
Builds
Endpoint, workplace technology, and office technology solutions for global employees
Domain
Enterprise IT Support / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows troubleshooting, macOS troubleshooting, hardware repair, software installation, networking troubleshooting, Microsoft 365 administration, endpoint management, user onboarding/offboarding, asset lifecycle management, incident management, remote troubleshooting
Preferred skills
Jamf Pro, Apple devices, PowerShell, Microsoft Defender, Intune, Entra ID, Microsoft, Apple, Jamf, or CompTIA certifications
Technologies
Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Intune, Jamf Pro, Jira Service Management, Microsoft Teams, Microsoft Defender for Endpoint, Dell Latitude, Dell Precision, Apple MacBook, Zoom Rooms, Neat, AV technologies
Responsibilities
Deliver first and second-line support for Workhuman employees, provide in-person deskside support and remote troubleshooting, build and maintain Windows and macOS laptops, support onboarding and offboarding activities, troubleshoot hardware and software issues, manage hardware inventory, create and maintain knowledge base articles, assist with office moves and equipment deployments
Seniority
Associate, entry-level to mid-level IC
