Manager, Aftersales (Service & Parts) AZ or SoCal based
Core
Optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California to improve profitability and customer loyalty.
Role type
Manager, Fixed Operations (Service & Parts)
Builds
Dealer service and parts business performance
Domain
Powersports / Automotive Dealer Operations
Deliverable
client delivery
Required skills
Data analysis, Strategic planning, Training delivery, Financial systems knowledge, Industry trend analysis, Stakeholder management
Preferred skills
Experience in powersports, marine, or automotive dealer service operations
Technologies
Microsoft Office
Responsibilities
Consult with dealerships to improve ORV service & parts business; Utilize data and insights to identify and implement areas of opportunity; Collaborate with dealers to drive customer satisfaction and retention; Develop and implement fixed operations strategies and processes; Establish and promote best practices to improve safety and service bulletin completion rates; Lead in-dealer training sessions and support the sharing of learnings; Partner with dealerships to set measurable goals and strategic plans.
Seniority
Manager, hands-on leadership
