Territory Aftermarket & Customer Support Manager (LATAM) - Indaiatuba/SP
Core
Lead LATAM after-sales strategy to drive parts sales growth, increase market share, and ensure customer uptime and experience for John Deere dealers.
Role type
Territory Aftermarket & Customer Support Manager
Builds
Aftermarket parts sales, service campaigns, and dealer network performance
Domain
Agriculture machinery / Aftermarket services
Deliverable
product features
Required skills
Strategic planning, sales growth management, distributor relationship management, team leadership and training, inventory management, marketing campaign execution, financial acumen, problem-solving, product and market knowledge
Preferred skills
Artificial Intelligence knowledge, field experience with customers, equity/TCO/ROOS financial modeling expertise
Technologies
None stated
Responsibilities
Promote growth of parts and services sales; Manage distributor parts inventory performance; Execute marketing campaigns for parts sales; Develop and train sales and technical force; Drive sales of FPS portfolios, lubricants, tires, and rolling stock; Ensure customer support with focus on uptime and experience
Seniority
Manager, strategic leadership & execution