Sr. Technical Account Manager - Falcon Cloud Security (Remote)
Core
Provide proactive technical support and advocacy for CrowdStrike's Strategic Premium Support customers to ensure protection, stability, and success.
Role type
Senior Technical Account Manager (Cloud Security)
Builds
Customer success plans, health checks, training, and resolution of complex security incidents for enterprise clients.
Domain
Cybersecurity, Cloud Security, SaaS
Deliverable
client delivery
Required skills
Cloud-native services and infrastructure knowledge, enterprise application technologies, incident response, computer forensics, network administration, cloud architecture, workload security, technical problem-solving, account management
Preferred skills
AI technologies utilization, scaling large organizations, deep expertise in cloud and application infrastructure
Technologies
Cloud-native services, enterprise application technologies, cloud architecture, workload security technologies
Responsibilities
Onboard new customers to CrowdStrike platforms, conduct proactive periodic health checks and product training, serve as customer advocate to internal stakeholders, research technical issues and develop action plans, escalate and lead resolution of complex cases, create knowledge base content, identify renewal risks and collaborate on remediation, support sales teams in identifying account expansion opportunities
Seniority
Senior, hands-on IC
