Technical Support Engineer - Cloud (Remote, GBR)
Core
Resolve complex customer technical issues for CrowdStrike's AI-native cybersecurity platform via remote access, phone, and chat, acting as a liaison between customers and internal engineering teams.
Role type
Senior IC Technical Support Engineer (Cloud Security)
Builds
Customer trust and successful deployment/maintenance of CrowdStrike's endpoint and cloud security solutions
Domain
Cybersecurity, Cloud Infrastructure, Distributed Systems
Deliverable
client delivery
Required skills
Cloud platform support (AWS, Azure, GCP), Kubernetes & Containers troubleshooting, Linux administration, API support, bug documentation, technical communication
Preferred skills
Kernel-level security solutions, Hybrid environments, Security applications (AV, VPN, Firewall, proxy), Splunk, AI technologies for workflow enhancement
Technologies
AWS, Azure, GCP, Kubernetes, Containers, Linux, Splunk, API
Responsibilities
Resolve customer problems via telephone, email, chat, or remote access; Research technical issues and provide action plans; Escalate cases to management when satisfaction is at risk; Create knowledge base content; Collect and document bugs for engineering; Lead technical communications to share best practices; Provide direction for customer integration and deployment; Take end-to-end ownership of customer issues including root cause analysis; Exceed customer expectations on response quality and timeliness.
Seniority
Mid-level, hands-on IC