Sr. Technical Account Manager (Remote)
Core
Provide proactive technical support and advocacy for Premium Support customers of CrowdStrike's AI-native cybersecurity platform.
Role type
Senior Technical Account Manager (SaaS)
Builds
Customer success, retention, and expansion for enterprise security clients
Domain
Cybersecurity / Internet Security / SaaS
Deliverable
client delivery
Required skills
Technical problem-solving, customer advocacy, onboarding, health checks, cross-functional collaboration, renewal risk management, sales support
Preferred skills
AI technology utilization, Linux/Mac platform expertise, CISSP or ITIL certification
Technologies
Windows Server, enterprise web technologies, Linux, Mac platforms
Responsibilities
Serve as primary technical contact and augment customer support teams; onboard new customers to platforms; conduct proactive health checks and product training; act as customer advocate to internal stakeholders; engage with customers from SOC to C-suite; research technical issues and develop action plans; escalate and lead resolution of complex cases; create knowledge base content; identify renewal risks and collaborate on remediation; support sales teams in account expansion; drive timely resolution of support cases
Seniority
Senior, hands-on IC