Technical Support Engineer - Cloud (Remote, BRA)
Core
Provide technical direction and troubleshooting for customers integrating, deploying, and maintaining the CrowdStrike AI-native cybersecurity platform.
Role type
Mid-level Technical Support Engineer (Cloud Security)
Builds
Customer success and stability for CrowdStrike's distributed security platform
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
client delivery
Required skills
Windows environment troubleshooting, Docker/Kubernetes troubleshooting, Splunk, Terraform/Ansible, Helm, AWS/GCP/Azure, REST API, Linux/Unix troubleshooting
Preferred skills
MITRE ATT&CK Framework, Kernel level security solutions, hybrid environments, security applications (AV/VPN/Firewall)
Responsibilities
Initial troubleshooting and root cause identification, issue resolution or escalation, documenting bugs for engineering, creating troubleshooting documentation in the knowledge base
Seniority
Mid-level, hands-on IC