Senior Manager, COMPASS Navigator Team
Core
Lead and oversee a specialized team of Case Managers delivering high-touch patient support services for Tzield, Sanofi's first and only disease-modifying therapy for Type 1 Diabetes.
Role type
Senior Manager, Patient Support Operations
Builds
Seamless patient treatment journey for T1D patients via the COMPASS Navigator program
Domain
Biopharma / Patient Support / Type 1 Diabetes
Deliverable
client delivery
Required skills
Team leadership, case quality oversight, operational excellence, health insurance benefits knowledge, prior authorization processes, specialty pharmacy operations, patient assistance programs, complex matrix management, clinical review, compliance management
Preferred skills
T1D or autoimmune condition patient support, specialty infusion therapy, Salesforce CRM, complex payer policy coordination, home care coordination, novel therapy program launch, pharmaceutical compliance frameworks
Technologies
Salesforce CRM, SharePoint, Telephony platforms
Responsibilities
Provide day-to-day oversight and mentorship to Case Managers; manage team capacity and caseload distribution; serve as escalation point for complex patient cases; own end-to-end case quality including data entry and interaction quality; lead CRM updates and UAT; oversee telephony systems; act as SME for Patient Assistance Programs; review copay documentation; monitor payer landscapes and adapt workflows; ensure HIPAA and regulatory compliance
Seniority
Senior, hands-on IC with team leadership