Product Owner Patient Services
Core
Own and prioritize the product backlog for Patient Services technology, defining vision and roadmap to align delivery with patient, client, and business priorities.
Role type
Product Owner (Healthcare Technology)
Builds
Patient support programs, specialty pharmacy systems, and healthcare platforms connecting patients with care services.
Domain
Healthcare / Biopharma / Specialty Pharmacy
Deliverable
product features
Required skills
Product backlog management, Agile/Scrum methodologies, User story definition, Cross-functional team leadership, Healthcare workflow understanding, Data privacy compliance, UAT and release management, KPI monitoring, Stakeholder management
Preferred skills
Biopharma Manufacturer program experience, Health benefits environment knowledge, System integration (APIs, EMR/EHR, pharmacy systems), Digital health platform experience, Patient support program operations background, Bilingual English/French
Technologies
APIs, EMR/EHR, Pharmacy systems, Digital health platforms
Responsibilities
Define and communicate product vision and roadmap for Patient Services technology. Partner with stakeholders to translate Biopharma Manufacturer priorities into product features. Lead the design and delivery of solutions connecting patient support programs with specialty pharmacy and healthcare systems. Convert business needs into user stories, acceptance criteria, and detailed product documentation. Drive Agile delivery through sprint planning, backlog refinement, stand-ups, and retrospectives. Collaborate with engineering, UX, and data teams to deliver scalable healthcare technology solutions. Ensure products support patient data workflows, integrations, and compliance requirements. Lead UAT and release activities to ensure quality and business readiness. Monitor product performance and use data insights and KPIs to support continuous improvement.
Seniority
Senior, hands-on IC