Regional Patient Care Manager
Core
People manager and operational lead for Patient Care teams in assigned European markets, ensuring service consistency and team performance.
Role type
Senior People Manager (Service Operations)
Builds
Patient care service operations and team performance across multiple European markets
Domain
Healthtech / Patient Experience / Service Operations
Deliverable
Dashboards & analysis | Client delivery
Required skills
People management, multi-country team leadership, KPI tracking (SLA, CSAT, quality scores), quality review program design, data-driven decision making, project management
Preferred skills
Healthtech background, AI-assisted support tools experience, SQL, onboarding new org structures
Technologies
Jira, Notion, Intercom, Zendesk
Responsibilities
Own performance reviews, 1:1s, and development conversations; Manage absence, availability, and team sizing; Lead hiring decisions; Track regional KPIs; Run quality review and moderation programs; Partner with Country Managers on priorities and service commitments
Seniority
Senior, hands-on IC with people management focus