Senior Director, Patient Support Services Platform Solutions
Core
Lead the transformation of Patient Support Services (PSS) platforms to optimize patient experience, improve productivity, and increase automation across Sanofi Specialty Care therapeutic areas.
Role type
Senior Director, Enterprise Product Owner & Platform Solutions Lead
Builds
Scalable CRM ecosystems (Salesforce/Health Cloud) and Events Management tools for rare diseases, cancers, and neurological conditions (via careerplan.io/jobs/R2872855-senior-director-patient-support-services-platform-solutions-at-sanofi)
Domain
Biopharma / Patient Support Services / Digital Health
Required skills
Enterprise product ownership, CRM architecture (Salesforce/Health Cloud), strategic roadmap planning, cross-functional stakeholder management, UAT ownership, business process documentation, agile backlog management, predictive analytics strategy, executive communication, team leadership
Preferred skills
Experience building CRM solutions from the ground up, advanced analytics implementation, Jira proficiency, matrix environment navigation
Technologies
Salesforce, Salesforce Health Cloud, Jira, Enterprise CRM platforms
Responsibilities
Lead and develop the Platform Solutions Team; Serve as accountable Business Owner for UAT and BRD ownership; Define strategic vision and roadmap for PSS platform solutions; Architect advanced analytics and real-time intelligence capabilities; Design scalable, future-proof platform solutions across multiple therapy archetypes; Execute comprehensive stakeholder communication strategies
Seniority
Senior Director, strategic leadership & hands-on product ownership
