CRM Senior Manager
Core
Strategic ownership and governance of the Salesforce platform to enable scalable Sales and Customer Service processes.
Role type
Senior IC Salesforce CRM Manager (People Management)
Builds
Global Salesforce platform roadmap, standardized workflows, and integrations with enterprise systems
Domain
CRM / Sales & Customer Service (via careerplan.io/jobs/C8-009-A0-F62-crm-senior-manager)
Required skills
Salesforce platform leadership, team management, process optimization, system integrations, vendor management, stakeholder engagement, Agile/Scrum
Preferred skills
Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, Architect), global environment leadership
Technologies
Salesforce (Sales Cloud, Service Cloud), ERP, Data Platforms
Responsibilities
Define and lead the Salesforce platform roadmap; drive design and improvement of global CRM workflows; oversee system configuration, upgrades, and performance; manage integrations with enterprise systems; lead and develop a team of admins, developers, and analysts; manage external vendors and licensing; partner with senior stakeholders to translate business needs into solutions
