Customer Relationship Specialist
Core
Provide advanced operational, analytical, and relationship-support functions for high-value healthcare customers across the U.S. and Canada, partnering with Strategic Accounts Managers to drive account plans and ensure smooth coordination of vaccine initiatives.
Role type
Customer Relationship Specialist (Healthcare/Vaccines)
Builds
Vaccine initiatives, account plans, and customer engagement programs for integrated delivery networks, public health agencies, and large provider networks.
Domain
Healthcare / Vaccines / Biopharma
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer support, account coordination, data analytics, issue management, cross-functional collaboration, compliance documentation, project management, Excel proficiency, data visualization, CRM tools
Preferred skills
Healthcare provider experience, public health agency experience, vaccine program experience, pharmaceutical customer engagement, MBR/QBR material preparation, French language proficiency
Technologies
Excel, CRM tools, dashboards
Responsibilities
Serve as secondary point of contact for assigned accounts; prepare customer-facing materials; track project milestones and monitor engagement activities; manage day-to-day service or operational issues; analyze account performance metrics and produce detailed insights; act as a liaison between Sales, Marketing, and other internal partners; ensure compliance with internal policies and industry regulations.
Seniority
Mid-level, hands-on IC
