Director Patient Support Services Platform Solutions
Core
Provide strategic and tactical leadership for Patient Support Services (PSS) platforms, optimizing patient experience and team efficiency across therapeutic areas including immune challenges, rare diseases, cancers, and neurological conditions.
Role type
Director, Patient Support Services Platform Solutions
Builds
CRM and Events Platforms for patient support programs
Domain
Biopharmaceutical / Patient Support Services
Deliverable
product features
Required skills
Strategic planning, CRM solution building, Salesforce Health Cloud, training program development, stakeholder management, operational excellence, continuous improvement
Preferred skills
Leading teams without direct authority, self-directed project management, presenting to senior leaders
Technologies
Salesforce Health Cloud, CRM platforms, Events Platforms
Responsibilities
Develop and deliver strategic training plans for new hires and business users; Establish metrics to track training impact; Support enhancement of Events Platform capabilities; Troubleshoot platform issues; Manage relationships with digital stakeholders and technology partners
Seniority
Director, strategic leadership
