Senior Director, Kidney and Patient Support Technology
Core
Executing and operationalizing commercial technology capabilities to support the North America Kidney Business Unit and Patient Services Program, translating business priorities into deliverable roadmaps and reliable operations.
Role type
Senior Director, Commercial Technology Business Engagement Leader
Builds
CRM, digital engagement, data, analytics, and AI-enabled workflows for kidney patient services
Domain
Biopharma / Life Sciences / Patient Services Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commercial technology leadership, CRM platform delivery (Salesforce, Veeva), AI/analytics implementation, regulated environment operations, vendor management, offshore delivery management, budget management, Agile delivery
Preferred skills
US commercial launch experience, major indication expansion experience, matrixed environment leadership
Technologies
Salesforce CRM, Veeva, digital engagement platforms, data platforms, AI/analytics tools
Responsibilities
Serve as primary technology partner for Kidney Business Unit and Patient Services leaders, own technology roadmaps for launch readiness and optimization, manage delivery portfolios and vendor performance, lead delivery-oriented teams, ensure compliance with system lifecycle and validation standards
Seniority
Senior Director, strategic execution & team leadership
