Gestionnaire de programme / Program Manager
Core
Manage end-to-end lifecycle of client-specific patient support programs, including setup, deployment, monitoring, and team oversight for reimbursement navigation and copay assistance.
Role type
Senior Program Manager (Patient Support)
Builds
Patient support programs for pharmaceutical clients
Domain
Healthcare / Pharmaceutical industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program lifecycle management, stakeholder communication, risk escalation, team leadership, process improvement, scope management, performance reporting, sales order tracking, revenue forecasting
Preferred skills
Healthcare sciences degree, contact center supervision experience, patient support program experience, French language proficiency
Technologies
Interactive Voice Response (IVR), call monitoring tools, performance reporting tools
Responsibilities
Lead client kick-off meetings and manage post-sale program execution; Monitor program performance and align with objectives; Manage and mentor a team of caseworkers handling reimbursement and copay support; Prepare and present progress reports and quarterly business reviews to clients; Identify risks and drive continuous process improvements
Seniority
Senior, hands-on IC with team management
