Senior Manager, Product Solutions and Patient Services
Core
Develop and execute long-term patient services strategy, manage analytics and operational components of patient hub services, and oversee vendor partnerships for copay, PAP, and reimbursement programs.
Role type
Senior Manager, Product Solutions and Patient Services
Builds
Patient support programs (copay, PAP, prior-authorization) and operational dashboards for healthcare brands
Domain
Healthcare / Pharmaceuticals / Patient Support Services
Deliverable
client delivery | dashboards & analysis
Required skills
Patient support program strategy, vendor management, analytics and KPI tracking, contract and SOW development, regulatory compliance, cross-functional collaboration, program launch support, data analysis, financial assistance program knowledge
Preferred skills
Experience in Women's Health, pain, ophthalmology, cardiology, or SLE; knowledge of pharmacy and medical benefit reimbursement
Technologies
None explicitly stated
Responsibilities
Support development of patient services strategy; manage analytics and operational components of patient hub services; meet with internal and external vendor stakeholders; develop SOWs/SOPs; work cross-functionally to develop communication materials; act as single point of contact for sales forces; assess vendor service levels and staffing; manage vendor offerings for copay/PAP/reimbursement; assist with contracting and implementation of new programs; monitor program utilization and invoice tracking; track regulatory factors and revise program rules; provide program data for monitoring; train internal teams on programs; support product launches from a patient services perspective
Seniority
Senior Manager, hands-on leadership
