Customer Engagement Manager, Vaccines MYSG
Core
Lead go-to-market strategy and execution for vaccines at the country level, focusing on direct customer engagement, omnichannel planning, and driving satisfaction/loyalty.
Role type
Senior Customer Engagement Manager (Product/Brand Manager)
Builds
Omnichannel engagement blueprints, call plans, and customer journey optimizations for vaccine products.
Domain
Pharmaceuticals / Vaccines
Deliverable
product features
Required skills
Customer journey mapping, omnichannel strategy, data analytics, AI applications for insights, Agile methodology, regulatory compliance knowledge, cross-functional leadership
Preferred skills
Digital transformation leadership, design thinking, lean startup, nudge theory, experience with Salesforce/KAM systems
Technologies
Digital engagement tools, AI applications, Agile frameworks
Responsibilities
Develop omnichannel engagement blueprints and detailed call plans; Lead direct customer interactions and track KPIs; Collaborate with Brand Leads to feed global strategy with market insights; Optimize processes with salesforce/KAMs; Drive digital transformation and Agile adoption.
Seniority
Senior, hands-on IC