Customer Engagement Manager, Vaccines MYSG
Core
Lead go-to-market strategy and execution for vaccines at the country level, focusing on direct customer engagement, omnichannel planning, and driving satisfaction/loyalty.
Role type
Senior IC Customer Engagement Manager (Pharmaceuticals)
Builds
Omnichannel engagement blueprints, personalized communication plans, and customer journey optimizations for vaccine products.
Domain
Pharmaceuticals / Vaccines
Deliverable
product features
Required skills
Customer journey mapping, omnichannel strategy, data-driven engagement planning, regulatory compliance knowledge, cross-functional collaboration, digital transformation leadership, Agile methodology application, AI tool proficiency for insights.
Preferred skills
Experience in healthcare/pharmaceutical sector, hands-on digital transformation project leadership, Scrum/Lean/Design Thinking methodologies.
Technologies
Digital engagement tools, AI applications for customer insights, Agile frameworks.
Responsibilities
Develop and execute country-level go-to-market strategies; create detailed omnichannel call plans with consistent messaging; track and optimize engagement KPIs; collaborate with Brand Leads to integrate customer insights into global strategy; optimize customer journey processes with Sales/KAMs; adapt strategies based on real-time feedback and market changes.
Seniority
Mid-Senior, hands-on IC
