Director, Customer and Business Operations - Audio Tech
Core
Designing and leading the operating architecture for Bose's Audio Technology business to scale as a platform-driven B2B technology company, ensuring alignment between Sales, Engineering, and Customer Delivery.
Role type
Senior leadership Director of Customer & Business Operations
Builds
Scalable operating models, end-to-end customer lifecycle systems, and business operations infrastructure for a platform licensing and technology business
Domain
Audio technology, B2B platform licensing, enterprise operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business operations strategy, systems thinking, cross-functional leadership, customer lifecycle management, process design and standardization, organizational scaling
Preferred skills
Platform and licensing business models, technical product delivery operations, CRM and billing system expertise, transition from bespoke to scalable execution
Technologies
CRM, billing platforms, program management tools
Responsibilities
Define end-to-end operating models and governance; design customer lifecycle architecture from contracting to support; partner with Sales and Engineering to ensure alignment; lead development of business operations infrastructure; build and scale high-performing teams
Seniority
Director, strategic leadership and organizational scaling