Senior GTM Operations Manager, Customer Engineering
Core
Owns operational foundation for Customer Engineering org including process design, planning cycles, and strategic partnership with CE leadership.
Role type
Senior GTM Operations Manager (Customer Engineering)
Builds
Operational frameworks for Customer Engineering teams to drive retention, expansion, and efficiency.
Domain
B2B SaaS, Customer Success, Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Revenue Operations/GTM Ops experience, Customer Success domain knowledge, churn modeling, capacity planning, Salesforce data standards, cross-functional stakeholder management, AI/automation strategy
Preferred skills
Experience with AI tooling (Claude, n8n, Lovable), building reporting that drives decisions, defining requirements for data/AI products
Technologies
Salesforce, BI tools, AI automation platforms (Claude, n8n, Lovable)
Responsibilities
Design and improve CE processes end-to-end including onboarding handoffs and renewal pipeline governance; Partner with Analytics to translate data into actionable recommendations; Identify manual work bottlenecks and propose AI/automation solutions; Maintain Salesforce data standards and fix upstream data quality issues; Own core CE operational work including territory assignments and quota framework support.
Seniority
Senior, hands-on IC with strategic ownership