Call Center Representative II
Core
Provides communication support services including patient registration, scheduling, and handling inbound inquiries for the University of Rochester Medical Center.
Role type
Customer service representative (healthcare)
Builds
Patient access and appointment scheduling
Domain
Healthcare
Required skills
Phone communication, patient registration, appointment scheduling, billing inquiry handling, data entry, protocol adherence, system navigation, complaint resolution, prioritization
Responsibilities
Answer large volume of inbound inquiries by phone and email; schedule patient appointments and manage wait/recall lists; resolve patient access and billing issues; document problem resolutions in business systems; escalate emergent situations to administrators or physicians; perform outbound communications for routine appointments and updates; monitor appointment schedules and resources; adhere to HIPAA and compliance regulations.