Customer Tech Suppt Tech II
Core
Provides first and second level technical support for end-user computing devices, including desktops, laptops, and mobile devices, resolving OS, connectivity, and application issues.
Role type
Level 2 IT Support Specialist
Builds
Endpoint device support and maintenance for university staff and students
Domain
Higher Education / IT Operations
Required skills
Hardware troubleshooting, OS support, remote troubleshooting, device configuration, customer service, problem-solving
Preferred skills
Mac OS knowledge, peripheral device support, LAN technologies
Technologies
Remote troubleshooting tools, virtual desktop technologies, printers, peripherals
Responsibilities
Troubleshoot and resolve device-related OS, connectivity, or application issues; manage setup, configuration, and maintenance of endpoint devices; conduct 1:1 training on hardware and applications; assist with testing and deployment of new systems and peripherals; maintain communication with team to ensure coverage across sites.
Seniority
Mid-level, hands-on IC