PSR
Core
Greets patients, manages patient flow, handles registration, verifies insurance, and collects financial liability in a pediatric department.
Role type
Patient Service Representative (PSR)
Builds
Patient registration and financial clearance workflows
Domain
Healthcare / Pediatrics
Deliverable
product features
Required skills
Patient registration, insurance verification, financial liability calculation, scheduling follow-ups, data entry, customer service, HIPAA compliance, Medicare/Medicaid knowledge
Preferred skills
Patient access experience, scheduling experience, registration experience, financial clearance experience, billing experience, certified medical assistant experience
Technologies
ADT software, Microsoft Outlook, Microsoft Word, Microsoft Excel
Responsibilities
Greet patients and monitor patient flow, complete registration for walk-in patients, verify and update demographic and insurance information, calculate and collect out-of-pocket financial liability, refer patients to financial counselors, perform visit closure and schedule follow-ups, maintain knowledge of insurance requirements and policies
Seniority
Entry-level, individual contributor