Customer Tech Support Tech II
Core
Provides first and second level technical support for end-user computing devices, including desktops, laptops, and mobile devices.
Role type
Level II IT Support Specialist
Builds
Endpoint device setup, configuration, maintenance, and deployment
Domain
Higher Education IT
Required skills
Hardware break/fix, OS troubleshooting, remote troubleshooting, device configuration, project implementation support, 1:1 user training
Preferred skills
Mac computer knowledge, handheld device support, peripheral device management
Technologies
Remote troubleshooting tools, virtual desktop technologies, desktop operating systems, LAN technologies
Responsibilities
Troubleshoot and resolve device-related OS, connectivity, or application issues; manage setup and deployment of endpoint devices; conduct 1:1 training on hardware and applications; participate in project implementations; maintain coverage across multiple sites.
Seniority
Mid-level, hands-on IC