Pt Self-Pay Resoltn Ctr Rep II
Based in United States
Core
Resolves patient billing inquiries and payment issues via phone, email, and chat for a university health system.
Role type
Customer service representative (billing resolution)
Builds
Patient self-pay services and revenue collection
Domain
Healthcare administration
Deliverable
client delivery
Required skills
Insurance billing, customer complaint resolution, payment plan creation, data research, privacy compliance
Preferred skills
None stated
Technologies
Electronic work file transfer, billing systems
Responsibilities
Initiates insurance billing for self-pay accounts; researches and resolves unresolved patient billing inquiries; creates budget installment payment plans; adheres to patient services policies and privacy procedures.
Seniority
Entry-level to Mid-level