Billing Support Specialist I
Core
Entry-level billing support role handling patient and provider inquiries, resolving payment issues, and managing billing data entry for a genomic testing company.
Role type
Entry-level billing support specialist
Builds
Accurate billing records and resolved payment transactions for patients and healthcare providers
Domain
Healthcare / Genomic testing
Deliverable
client delivery
Required skills
Data entry, Medical terminology, Phone etiquette, Microsoft Office, Billing software (Xifin, Careviso), Salesforce
Preferred skills
1 year billing/customer support/healthcare experience, Bilingual skills (via careerplan.io/jobs/4720155005-billing-support-specialist-i-at-genedx)
Technologies
Xifin, Careviso, Salesforce, Microsoft Office
Responsibilities
Respond to patient and provider billing inquiries via phone and email; Enter and maintain accurate patient information in billing systems; Review and process forms including medical hold forms and faxes; Investigate and resolve basic billing discrepancies; Contact clients and insurance companies for prior authorization and claim submission; Identify opportunities for process improvements.
Seniority
Entry-level