Debt Collector Associate
Core
Manage patient balances, initiate collection calls, and process invoices to minimize out-of-pocket costs for behavioral health patients.
Role type
Senior healthcare revenue cycle associate (collections)
Builds
Clean patient accounts ready for self-pay collections
Domain
Behavioral health / Healthcare finance
Deliverable
client delivery
Required skills
Medical billing practices, No Surprises Act compliance, patient confidentiality, mathematics, written/verbal communication, organizational skills, attention to detail
Preferred skills
Experience in healthcare administrative, financial, insurance, customer services, claims, billing, call center, or management
Technologies
Internal data sources for balance verification
Responsibilities
Manage patient balances ensuring accounts are clean for self-pay collections; Initiate collection calls to patients or families; Handle large volume of inbound calls regarding balances and invoices; Arrange payments or set up payment plans; Provide daily/weekly updates to leadership on collections status; Investigate escalated insurance billing inquiries and inaccuracies
Seniority
Mid-level, hands-on IC