Bilingual Healthcare Self-Pay & Customer Service Representative
Core
Provide customer service and self-pay collections for patients, managing billing inquiries, negotiating payment plans, and resolving disputes.
Role type
Healthcare billing and collections representative
Builds
Patient payment plans and resolved billing accounts
Domain
Healthcare billing and collections
Required skills
Medical billing, collections, Epic, McKesson, Cerner, insurance billing, payment posting, HIPAA compliance, FDCPA compliance, patient advocacy, payment plan negotiation, account reconciliation, EOB interpretation
Preferred skills
Bilingual Spanish, call center experience, hospital billing environment experience, complex billing issue resolution
Technologies
Epic, McKesson, Cerner, Availity, HealthPay24, Medicare Connex, Microsoft Office
Responsibilities
Respond to patient billing inquiries and resolve disputes, make outbound calls for self-pay collections, set up and manage payment plans, process returned mail and update contact information, resubmit insurance claims, review accounts for billing accuracy and compliance
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/4059212009-bilingual-healthcare-self-pay-customer-service-representative-at-wolcott-wood-and-taylor-i)