Telecomm Specialist I
Core
Leads technical support for stable voice, data, and video services in a 24x7 environment, managing infrastructure, troubleshooting, and vendor coordination.
Role type
Senior IC Telecommunications Specialist
Builds
Telephone, data, and video system infrastructure for faculty, staff, students, and clinicians
Domain
Higher Education / Telecommunications & Network Infrastructure
Required skills
Telephony system programming, network troubleshooting, cable plant management, vendor management, technical documentation, preventive maintenance, inventory management, on-call rotation support
Preferred skills
MA 4000, NEAX 2400, 9300, 9500 installation/maintenance, ACD-MAT, UM8700 voicemail administration, remote troubleshooting, project management
Technologies
MA 4000, NEAX 2400, 9300, 9500, ACD-MAT, UM8700
Responsibilities
Diagnose and resolve complex voice and data issues; program telephone system features; manage cable plant and switch rooms; oversee contractors and vendors; produce and update system documentation; perform preventive maintenance and inventory management; serve as escalation for service interruptions.
Seniority
Mid-level, hands-on IC
