MACD Representative – VoIP Provisioning & Technical Support
Core
Provisioning and managing customer voice services within a hosted VoIP environment, ensuring accurate configuration, activation, and documentation.
Role type
VoIP provisioning and technical support representative
Builds
Customer voice services and telephone number porting
Domain
Telecommunications / VoIP
Required skills
VoIP provisioning, BroadWorks tools, telephone number porting, site survey review, voice gap analysis, internal system reporting, technical troubleshooting, documentation, stakeholder communication, time management
Preferred skills
Previous VoIP experience, telecommunications provisioning, BroadWorks platform experience, ticketing systems, voice service activation
Technologies
BroadWorks, Microsoft Word, Microsoft Excel
Responsibilities
Review site surveys and scope-of-work documentation; Participate in voice gap analysis reviews; Use proprietary tools to design and build customer voice services; Manage telephone number porting activities; Monitor order and implementation status; Maintain accurate updates throughout the provisioning process; Communicate technical information to technical and non-technical audiences
Seniority
Entry-level, hands-on IC
