Travel Consultant - Hollister
Core
Serve as knowledgeable ambassadors for Bass Pro Hospitality, handling reservation inquiries, upselling room categories and packages, and ensuring exceptional guest satisfaction.
Role type
Travel Consultant (Hospitality)
Builds
Resort room bookings, packages, and guest experiences
Domain
Hospitality / Travel
Deliverable
product features
Required skills
Reservation management, upselling, guest service, multi-tasking, booking systems proficiency, itinerary management
Preferred skills
Sales target achievement, handling travel disruptions, client relationship building
Responsibilities
Answer phone calls within three rings, process reservations and cancellations, communicate resort details and dining options, handle outbound calls and correspondence, maximize occupancy and revenue, manage client itineraries and changes