Communications Ctr Coord II
Core
Handles high-volume incoming calls, triages patient information requests, and manages emergency paging and overhead announcements for hospital staff and patients.
Role type
Communications Center Coordinator (Healthcare)
Builds
Emergency response coordination and patient information routing
Domain
Healthcare / Hospital Operations
Required skills
High-volume call handling, emergency triage, paging system operation, patient data entry, HIPAA compliance, equipment troubleshooting, de-escalation techniques
Preferred skills
Communications or Business degree, 2-5 years hospital/call center experience, Microsoft Office proficiency
Technologies
Computer-based paging systems, automated page systems, business software
Responsibilities
Answer and triage patient information calls, monitor emergency STAT lines and react to alarms, page emergency response teams, troubleshoot paging equipment, update patient status in databases, assist in training new staff
Seniority
Mid-level, hands-on IC