Communications Ctr Coord II
Core
Handles high-volume incoming calls, triages patient information requests, and manages emergency paging/announcements for a hospital.
Role type
Communications Center Coordinator (Hospital Operations)
Builds
Emergency response coordination and patient information services
Domain
Healthcare / Hospital Operations
Required skills
telephone triage, emergency paging, patient information handling, equipment troubleshooting, data entry, protocol adherence
Preferred skills
communications degree, 2-5 years hospital/call center experience
Technologies
paging systems, nurse call panels, Microsoft Office
Responsibilities
Answer and triage high-volume patient information calls; monitor emergency lines and page response teams; troubleshoot paging and telephone equipment; update patient status and directory data; assist in training new staff on hospital protocols.
Seniority
Mid-level, hands-on operational role
