IT Support Specialist
Core
Configures, installs, and repairs personal computing hardware and software systems while providing technical assistance and training to business users.
Role type
IT Support Specialist
Builds
End-to-end user support via phone, onsite, remote tools, and VPN
Domain
IT Support / Hardware & Software Maintenance
Deliverable
client delivery
Required skills
Hardware configuration, software installation, system diagnostics, user training, documentation, printer support, mobile device support, helpdesk call support
Preferred skills
College certificate in IT, 1-3 years of related experience
Technologies
Microsoft OS Server 2008/2012/2016, Windows 10/11, Adobe Suites, Office suite, PMS, Hotel systems, POS systems
Responsibilities
Inspect and configure computing equipment, install hardware and peripheral components, load software packages, diagnose system problems, instruct customers on equipment use, coordinate with help desk and network services, create and maintain support documentation, replace defective software, refer major hardware issues to service personnel
Seniority
Entry-level to Junior, hands-on IC
