Access Operations Agent (Cancer Center) Full Time (08-HR) Days
Core
Access Operations Agent handling high-volume inbound/outbound calls and faxes to coordinate patient care and schedule appointments at Stanford Health Care.
Role type
Access Operations Agent (Healthcare Contact Center)
Builds
Patient appointment schedules and care coordination workflows
Domain
Healthcare / Patient Access
Required skills
Medical terminology, English grammar, Data entry, Epic EHR, C-I-CARE framework, Multi-tasking, Regulatory compliance
Preferred skills
Healthcare setting experience, Contact center experience
Technologies
EPIC, Telephone systems, Online knowledgebase tools
Responsibilities
Respond to high-volume incoming and outgoing telephone calls and faxed referrals; Coordinate care by scheduling, editing, and maintaining routine patient physician appointments; Facilitate communication between patients and physicians; Obtain and update insurance information; Escalate urgent customer needs or operational issues; Document caller notes into the medical record.
Seniority
Entry-level, hands-on IC