Access Operations Associate
Core
Handles high-volume inbound/outbound calls, faxes, and communications to coordinate patient access, insurance authorizations, and outpatient appointments across Stanford Health Care departments.
Role type
Access Operations Associate (Contact Center)
Builds
Patient access workflows and care coordination services
Domain
Healthcare administration / Contact Center
Required skills
Medical terminology, English grammar, data entry, multi-department scheduling, insurance authorization processing, care coordination, complex software navigation, patient education
Preferred skills
Call center experience, cross-cultural competency, stress management, business logic application
Technologies
Windows, Excel, Word, complex software tools
Responsibilities
Obtain and communicate insurance authorization status, coordinate outpatient appointments and conjunctive services, assist patients scheduling across multiple specialties, assist community physicians requesting consultations, educate patients on medical documentation requirements, document caller notes into medical records
Seniority
Entry-level to Mid-level, hands-on IC