TECH SOLUTIONS SPECIALIST
Core
Provide onsite technical support, troubleshooting, installation, and maintenance for Windows/Mac desktops, mobile devices, and networking equipment in a healthcare setting.
Role type
Senior IC IT Support Specialist (Desktop/Mobile/Network)
Builds
End-user computing environments and network connectivity for hospital staff and patients
Domain
Healthcare IT / Desktop Support / Network Infrastructure
Required skills
Windows 10/11 and macOS troubleshooting, hardware repair (HP/Dell/Apple), mobile device management, Cisco networking (routers/switches/WAPs), antivirus and encryption implementation, asset management, remote desktop tools, video conferencing tools
Preferred skills
CompTIA A+, OEM certification, healthcare IT experience, AI-driven automation tools
Technologies
Windows 10, Windows 11, macOS, HP, Dell, Apple, Cisco (routers, switches, WAPs), Infoblox, Zoom, Teams, Vidyo Connect, MDM solutions
Responsibilities
Perform onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, and peripherals; troubleshoot and resolve help desk tickets for hardware and software issues; conduct basic network troubleshooting, port activation, and deactivation; coordinate OEM parts and vendor labor; support inpatient telemedicine and audio-visual equipment; document technical procedures and update asset management systems; provide end-user training and support during special events.
Seniority
Mid-level, hands-on IC