Patient Administrative Specialist III, BMT-CT
Core
Handle new patient coordination, surgery scheduling, and front office functions in an outpatient clinical setting.
Role type
Senior Patient Administrative Specialist
Builds
Clinic daily operations and patient care coordination
Domain
Healthcare / Outpatient Clinical Services
Required skills
Patient registration and check-in/out, Insurance verification and authorization, Appointment scheduling, Referral management, Medical terminology knowledge, Multi-line phone system operation, Database and file management, Problem-solving in complex patient escalations
Preferred skills
Associate or Bachelor's degree in health-related field, 3+ years of healthcare experience, Cross-training in multiple service lines
Technologies
Windows-based office software, Electronic medical records systems
Responsibilities
Greet patients and manage complex registration check-in/check-out, Resolve complex patient escalations and provide service recovery, Track referrals and schedule appointments adhering to insurance guidelines, Handle high volume of inbound/outbound calls and manage patient correspondence, Maintain databases and file documentation, Coordinate with providers and clinic staff regarding scheduling and urgent needs
Seniority
Senior, hands-on IC