Sr. Medical Office Coordinator (Otolaryngology)
Core
Coordinates activities of a high-volume otolaryngology medical and surgical practice to ensure smooth office operations and good patient relations.
Role type
Senior Medical Office Coordinator
Builds
Patient scheduling, insurance authorization workflows, and multidisciplinary care coordination
Domain
Healthcare / Otolaryngology
Required skills
Medical terminology, patient scheduling, insurance certification, automated records systems, triage, patient communication
Preferred skills
Johns Hopkins system experience
Technologies
CRISP, CareEverywhere, eHealth, MyChart
Responsibilities
Assist patients and third-party carriers to resolve issues; schedule patients for tests, exams, and procedures; obtain pre-certifications from insurers; relay patient information and correspondence; inform patients of costs; arrange patient transportation; monitor signing of operative notes and discharge summaries; triage patient calls; coordinate multidisciplinary care for oncology patients; expedite complex referrals and imaging; manage pre- and post-operative scheduling workflows; support procedure workflows by securing CPT codes and authorizations.
Seniority
Senior, hands-on IC