Patient Access Representative Lead
Core
Lead Patient Access Services Representative responsible for patient admissions, registration, insurance verification, and financial counseling within a healthcare setting.
Role type
Senior Patient Access Services Lead
Builds
Patient registration workflows, revenue cycle functions, and patient access initiatives
Domain
Healthcare / Patient Access Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Patient registration workflows, insurance benefits verification, Medicare/Medi-Cal/Workers'Comp knowledge, Epic system proficiency, financial counseling, team leadership, KPI reporting, service recovery, multi-tasking
Preferred skills
Bilingual (English/Spanish), project management, system testing coordination
Technologies
Epic, Microsoft Office (Word, Excel, PowerPoint), POS payment systems, web-based screening tools
Responsibilities
Handle complex patient admitting/registration and service escalations, mentor peers and lead team meetings, draft and report key performance indicators, coordinate patient care with clinical partners, review monthly staffing schedules, assist with system testing and quality reviews
Seniority
Senior, hands-on IC with leadership duties