Access Services - Manager - Primary Care
Core
Manages day-to-day Patient Access operations for a designated clinic or area, overseeing scheduling, registration, and billing teams to ensure high-level customer service and operational efficiency.
Role type
Manager, Patient Access Operations
Builds
Patient access workflows and team performance for primary care clinics
Domain
Healthcare administration / Patient Access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, scheduling, registration, billing, performance auditing, process improvement, staff training, conflict resolution, policy compliance
Preferred skills
EPIC system knowledge, third-party payer requirements, supervisory experience
Technologies
EPIC
Responsibilities
Manage day-to-day operations of Access Coordinators and Patient Representatives; Prioritize workload and adjust staffing models; Monitor staff performance through quality audits; Ensure collection of frontend payments; Review patient complaints and drive service recovery; Conduct hiring, onboarding, and staff development; Facilitate team meetings and one-on-ones; Enforce Joint Commission and facility safety standards.
Seniority
Manager, direct and indirect reports