TAC Outfitter Experience
Core
Provides front-line technical support to end users via phone, email, and chat, managing incident tickets and deploying resolutions to endpoints.
Role type
Technical Support Specialist (IT Help Desk)
Builds
IT support services for company end users
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Microsoft Active Directory, Microsoft and Apple operating systems, Microsoft Office, ticket creation and management, knowledge base article creation, omni-channel communication
Preferred skills
CompTIA certification, ITIL certification, BS in Computer Science
Technologies
Microsoft Active Directory, Microsoft Office, remote management tools
Responsibilities
Provide front line technical support via phone, email, and chat; Provide password support using Microsoft Active Directory; Work within remote management tools to deploy resolution to endpoints; Maintain ticket creation and management; Stage automated messages to end users; Create knowledge base articles based on ticket resolution