Sr. Business Systems Analyst, ServiceNow AI and Automation (Remote)
Core
Senior Business Systems Analyst designing and scaling AI-assisted and automated workflows on the ServiceNow platform to reduce manual effort and improve business outcomes.
Role type
Senior IC Business Systems Analyst (ServiceNow AI & Automation)
Builds
Automated, self-service, and AI-assisted solutions on ServiceNow for internal IT Service Management Office operations.
Domain
IT Service Management (ITSM) / Enterprise Automation / AI Integration
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, AI-assisted workflow design, stakeholder engagement, functional design, process definition, fit/gap analysis, ITIL best practices, Agile/Scrum methodologies
Preferred skills
GenAI use case exposure, AI governance understanding, ServiceNow Control Tower knowledge, Performance Analytics
Technologies
ServiceNow (NOW Assist GenAI, Flow Designer, Virtual Agent, CMDB, CSDM, Employee Center Pro, Asset & Configuration Management)
Responsibilities
Partner with stakeholders to maintain strategic roadmap; translate business needs into scalable functional/technical requirements; design automation using ServiceNow capabilities; define guardrails and success metrics for AI solutions; collaborate with developers on solution design; own functional deliverables including testing and training; drive adoption of self-service tools; ensure data consistency across integrated systems.
Seniority
Senior, hands-on IC
