Director, Product Management - ServiceNow
Core
Directing the comprehensive strategy and roadmap for the ServiceNow platform across all modules and business units to drive digital transformation and modernize service delivery.
Role type
Director, Product Management (Enterprise Service Management)
Builds
Enterprise-wide service management platform capabilities leveraging AI innovations
Domain
IT Service Management (ITSM), Enterprise Service Management (ESM), Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ITSM/ESM frameworks (ITIL), large-scale platform transformation leadership, complex stakeholder management, enterprise SaaS implementation, low-code/no-code platforms, API/platform architecture, governance/compliance/security standards
Preferred skills
AI innovations, HR Service Delivery, employee-focused design, data-driven decision-making
Technologies
ServiceNow, AI Support, ITIL, ITSM, Security
Responsibilities
Define long-term vision for the ServiceNow platform, prepare business cases for platform investments, lead the product team and mentor analysts, collaborate with engineering on governance and scalability, oversee contract negotiations with ServiceNow, drive adoption of platform standards across the organization
Seniority
Director, strategic leadership & team mentorship
