About the job
Core
Operate and evolve a large-scale AICC (Automated Interactive Call Center) and contact center platform, ensuring stability, performance, and quality while integrating AI agents and cloud technologies.
Role type
Senior Site Reliability Engineer / Systems Engineer (Contact Center & Telecommunications)
Builds
AICC platform, voice communication systems (PBX, CTI, IVR), and contact center operations infrastructure for enterprise clients.
Domain
Telecommunications, Contact Center Operations, AI Integration
Required skills
Enterprise Java, C, Oracle, Proframe, PBX/CTI/IVR/SIP/RTP/TCP/IP protocols, Linux/Unix server operations, system monitoring and troubleshooting, capacity and performance analysis, high availability configuration.
Preferred skills
24x7 high-availability system management, VoIP architecture, Enterprise CRM migration, AICC/AI transition projects (STT, LLM, Voicebot), Kubernetes/Docker/Cloud, ELK/Grafana/Prometheus/Datadog, Python/Shell scripting, security/compliance.
Responsibilities
Ensure stable operation and service availability of AICC and contact center platforms; diagnose and resolve network, server, and application interconnection issues; perform capacity and performance analysis; implement operational automation and monitoring improvements; conduct technical reviews and development for new service introductions.
Seniority
Senior, hands-on IC
