Employee Services Specialist (US Shift)
Core
HR Customer Services Support Agent delivering transactional HR services and responding to inquiries from global/regional internal customers.
Role type
HR Customer Service Specialist
Builds
Accurate information and resolution for internal employee requests
Domain
Human Resources / Employee Services
Deliverable
client delivery
Required skills
Active listening, Workday HR system proficiency, ServiceNow familiarity, US mobility & immigration process knowledge, Basic Excel skills
Preferred skills
Process improvement initiative, Creative problem solving
Technologies
Workday, ServiceNow, Excel
Responsibilities
Assist with inquiries on HR processes, performance management, benefits, payroll, learning platforms, stocks, and immigration cases; Consult with team and supervisor for complex inquiries; Participate in process improvements; Maintain confidentiality and data protection
Seniority
Mid-level, hands-on IC
