Service Business Manager – AGS Etch Focal
Core
Lead strategic customer engagements and drive service business growth and penetration for assigned semiconductor Etch customers.
Role type
Senior Service Business Manager (Strategic Account Owner)
Builds
Service revenue growth, customer partnerships, and adoption of high-impact service opportunities (ELS, performance services, upgrades, digital/AI-enabled services) for semiconductor display and chip manufacturers.
Domain
Semiconductor equipment, Etch portfolio, Fab operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic account management, service business modeling (attach, renewals, performance-based), value-based selling, financial analysis, cross-functional leadership, commercial strategy, stakeholder engagement
Preferred skills
Semiconductor Etch applications expertise, service penetration strategy, pricing strategy, AI/digital service solutions knowledge, predictive maintenance understanding
Technologies
Excel, Power BI
Responsibilities
Own end-to-end service business performance for strategic customers; Develop account-specific service strategies aligned to customer roadmap; Identify and prioritize high-value service opportunities; Lead value-based selling to articulate ROI; Partner with Sales and Field Operations to convert opportunities; Deliver executive-level updates on customer performance and growth strategy
Seniority
Senior, hands-on IC with strategic account ownership
