Gestionnaire de Cas/Bilingual Caseworker
Core
Provide first-line support for patient, healthcare professional, and funding body inquiries regarding pharmaceutical access, compliance, and funding programs via phone, email, and case management systems.
Role type
Bilingual customer service and case management specialist
Builds
Patient support programs, pharmaceutical access initiatives, and compliance reporting
Domain
Pharmaceutical distribution and patient support services
Deliverable
client delivery
Required skills
Case management, telephone support, data entry, adverse event reporting, regulatory compliance knowledge, bilingual communication (French/English), Microsoft Office proficiency
Preferred skills
Medical/pharmaceutical industry experience, warehouse management system knowledge, financial acumen
Responsibilities
Manage assigned cases and projects; provide telephone support for funding and access issues; administer case-management protocols including clinical monitoring and adverse event reporting; document activities in program-specific databases; train new caseworkers; report adverse events to assigned units.
Seniority
Entry-level to Junior