Customer Service Representative II
Hybrid
Core
Provides proactive and responsive support for assigned customer accounts, processing orders and resolving standard fulfillment issues to maintain service continuity.
Role type
Customer Service Representative
Builds
Customer service operations and order fulfillment
Domain
Pharmaceutical distribution
Required skills
order processing, issue resolution, account management, record maintenance, internal/external coordination, escalation management
Responsibilities
Process routine customer orders and inquiries; Resolve standard issues related to order status, backorders, pricing, and shipments; Coordinate with internal and external parties for special orders and product availability; Maintain accurate customer and order records; Escalate non-standard issues and recurring service gaps.