Field Case Manager (12-month Contract)
Core
Guide patients, healthcare providers, and program partners through the medication journey, ensuring coordinated, patient-centered care and navigating therapy/reimbursement processes.
Role type
Field Case Manager (Patient Support)
Builds
Patient support programs and therapy navigation services for healthcare providers and patients
Domain
Healthcare / Pharmaceutical Patient Support
Deliverable
client delivery
Required skills
Medical terminology comprehension, reimbursement process knowledge, chart review and documentation management, special authorization processing, physician relationship management, bilingual communication (English/French), autonomous remote work, time management, Microsoft Office proficiency
Preferred skills
Registered Nurse (RN) license, BSc in Pharmacy or Science, previous Case Manager experience, valid driver's license with personal vehicle
Technologies
Microsoft Office
Responsibilities
Serve as primary contact for physicians; educate providers on program services and reimbursement; review patient charts and manage documentation/authorizations; provide ongoing updates on patient status and program changes; adapt program elements to unique provider needs; maintain dedicated home office for remote work
Seniority
Individual Contributor, mid-level specialist
