Gestionnaire de cas bilingue/ Bilingual Caseworker
Core
Bilingual caseworker supporting patient access, clinical monitoring, and data collection for pharmaceutical programs in Canada.
Role type
Mid-level operational caseworker
Builds
Patient enrollment, clinical follow-up, and adverse event reporting for pharma/biotech programs
Domain
Healthcare / Pharmaceutical
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Case management, patient enrollment, clinical monitoring, data collection, adverse event reporting, CRM systems, bilingual communication (French/English)
Preferred skills
Reimbursement support, customer service, medical/pharmaceutical domain knowledge
Technologies
CRM systems, Microsoft Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Administer case management protocols including patient enrollment and clinical monitoring; manage program files and database documentation; act as primary contact for assigned patients/clinics; manage program phone line with outbound calls; report adverse events to designated units; participate in market research initiatives; train new caseworkers
Seniority
Mid-level, hands-on IC